Job PurposeEmirates Holidays is the tour operating arm of Emirates, offering a broad range of curated holiday packages to top global destinations including Dubai, the Indian Ocean, the Far East, East Africa, South Africa & Australia.
As part of the Emirates Group, we combine the strength of a world-renowned brand with a local, customer-focused approach in the UK. Our passionate team is dedicated to delivering exceptional service and creating unforgettable travel experiences for every customer.
- To achieve all Sales revenue, margin and passenger targets as assigned by the Manager.
- Have an ability to piece together an itinerary of twin or multi-centers and/or sell from ready-made product banks to ensure sales KPIs are achieved.
- Ancillary and Upselling of Flights, Rooms, Meal plans, Multi-centres, Excursions, Static Tours and Tailormade itineraries and Tours.
- Handle all delegated work by Team Leaders to do with any Sales matters and ad hoc work which could include reports handling.
- Monitor & Handle all Salesforce Inboxes (Sales) Correspondence within the required SLAs.
- Contribute towards your own personal development by keeping abreast of our Air & Non-Air Product offerings to ensure an up-to-date knowledge of the EKH Portfolio. This includes destination entry requirements, product updates and tours and excursions offered at the destination.
- Be able to effectively communicate with customers to leverage the brand values, generate repeat business and work to very high standards of customer service delivery to ensure all KPIs are achieved.
- Demonstrate the ability to form valuable relationships with our customers whilst leveraging our brand values to ensure repeat business and creation of a direct customer database.
- Be able to interact and effectively communicate with a host of third-party suppliers to complete any requirement for our customers.
- Have the agility and business sense to deal with sudden disruptions such as Force Majeure or other types of crisis situations including, but not limited to cancellation situations pre or post departure.
- Be able to multi-task in a fast-paced Sales environment.
MINIMUM QUALIFICATIONS/Experience/Skills
- Experience working in a Sales, Customer Service and/or Aftersales environment within the Travel Industry
- Excellent knowledge of IATA Geography, widely travelled and good knowledge of Eastern Hemisphere destinations in IATA Areas 2 & 3.
- Experience creating travel itineraries from a luxury tour operator or travel agency background.
- Working knowledge & understanding of ABTA & PTR frameworks
- IT literate – proficient in MS office applications. Knowledge of working with GDS/CRS within the travel industry
- Flexibility to work shifts, including evenings, weekends, and bank holidays.
- Excellent knowledge & understanding of MARS/RESCONNECT and/or GDS
- A good and working knowledge of basic Finance reconciliation guidelines.
- A constant awareness of Industry Updates, Regulations & Practices
Information
- Applications from staff who have not completed 12 months’ service in their current position will not be considered.
- Candidates must have the legal right to live and work in the U.K. The Company will not assist in obtaining visas/work permits.
Competitive Salary
At Emirates Holidays, we believe it is important that we reward our colleagues. Some of the benefits you can look forward to include a competitive basic salary along with allowances including shift pay, transport and meal allowances. Every November we will reward you with a guaranteed bonus and each May we operate a non contractual profit share scheme. Of course we want to make sure are happy and healthy so we have a host of benefits, such as private medical insurance, a health cash plan, employee assistance programmes and generous annual leave benefits available to you from day one. You will also be able to spend your time off travelling the world as you will have access to discounted flights and hotels all around the world.
