Job PurposeProvide existing and potential customers with a superior and consistent quality service, both directly and in conjunction with GHA. Provide information and system support to customers with regard to rates, details, bookings, connections, regulations and other enquiries and oversee the service from GHA.
- Monitor and oversee the service provided by GHA to ensure it is in line with EK standards, including build instruction, maximisation of available space, load control, safety and ad hoc flight instruction
- Monitor import cargo receipt and breakdown; resolving any related issues
- Prepare and verify accurate cargo documentation, including monitoring of consignment status and ensuring correct documentation is available in accordance with local regulation and company policies
- Update flight handling reports including identification and monitoring of irregularities and discrepancies
- Dispatch post flight information to the correct departments in a timely manner.
- Resolve customer queries, complaints and claims, including those escalated by Cargo Agents
- Complete administrative duties as directed by the Cargo Supervisor, including data entry, statistics and reports
- Provide operational support and cover operational duties as directed by the Cargo Supervisor e.g. freighter supervision duties
- ULD control with GHA/NOMAD
- Educated to GCSE (or equivalent) with experience in a Cargo environment, ideally including in Airline Cargo Reservations/Sales
- Knowledge of Cargo reservations systems will be advantageous.
- Knowledge of Microsoft Outlook, Word, PowerPoint and Excel
- Excellent written and oral communication skills
- Self-motivated, and proactive with the ability to work independently and on own initiative.
- Excellent planning and organisation skills
Critical Competencies
- Collaboration
- Delivering
- Drive
- Open to Opportunity
- Engaging Others
Other information
- Ability to communicate effectively at all levels in both written and spoken Dutch, French and English
Salary & benefitsCompetitive
- Joining Emirates means becoming part of a global leader that truly invests in its people
