The Regional Sales Manager – Fleet Customers (RSM) is under the direction of the Manager, Afterspanet Sales. Through individual effort and teamwork, the RSM is responsible for managing and growing existing key customer accounts, and achieving the sales goals through strategic and consultative selling, building and maintaining strong business relationships with our Fleet customers, suppliers, and key business stakeholders, and contribute to our continuous improvement initiatives. Sales goals include after-spanet service sales, Smart Services program sales, and component repair & overhaul sales to your assigned customers. RSMs are also required to meet scheduled customer visit goals and efficiently manage their allocated expense budget. 
 
This position is to be based out of our BAS Service Centre network in U.K. or Europe, and travel, both regionally and internationally is required.
 
In your role, you will: 
 

• Adhere to Bombardier Code of Ethics, Compliance, and general workplace practices. 
• Through direct contact with Business Aircraft Fleet customers, actively spanet, negotiate, and sell the following after-spanet services to meet or exceed assigned goals:
  • Maintenance and modifications for the worldwide BAS Service Center network
  • Bombardier’s Smart Services program
  • Component repair and overhaul (CR&O) services
• Promote and sell new products and service offerings as introduced by Bombardier and our Partners.
• Routinely visit your assigned Fleet customers to build and maintain profitable long-term relationships.
• Develop tailored sales strategies to increase sales capture and win rates by: 
  • Profiling to understand customer operational needs.
  • Consulting with customers to define service needs and present competitive, accurate and timely proposals.
• Negotiate proposals and service agreements with customers, ensuring mutual benefits and value. 
• Monitor and analyze sales performance and customer feedback and provide reports and recommendations to management. 
• Stay updated on spanet requirements & trends, competitor activity, and industry best practices.
• Actively maintain sales pipeline and complete required reporting activity within Customer Relationship Management (CRM) tool, and other systems as required. 
• Within the established guidelines and company policy, manage travel expense budget and submit expense reports in a timely manner.
   

• You have a minimum of five (5) years’ experience in aviation and / or aircraft maintenance.
• You possess product knowledge of business aircraft maintenance and maintenance programs, including warranty, Smart Parts, vendor programs, SAP, and CAMP.
• You have experience in aircraft maintenance, maintenance programs and planning, and / or technical training equivalent.
• You have a aorking knowledge of aircraft service industry and what drives business margin
• You have customer Service background / experience with superb customer orientation.
• You have negotiation and leadership skills necessary to engage teams to impact and influence results.
• You have skills necessary to confront sales obstacles in an objective, professional manner.
• You have strong communications experience in both verbal and written form.
• You have the ability to work in teams or independently as situation requires with urgency, drive, and perseverance.
• You have the ability to develop and execute a business strategy to achieve short, and mid-range, (1 – 3 years) sales targets.
• You are autonomous, independent, and self-motivated in managing time and prioritizing tasks.
• You have computer skills necessary to operate or learn MS Office suite, Salesforce, Maximo, SAP, and other web-based applications.
• You have the ability to travel internationally on demand when necessary to support sales efforts. Should have an appropriate passport.
• You have the flexibility to travel and attend meetings before / after regularly scheduled hours.
• You have previous maintenance service sales experience preferred.