Group Sales Coordinator

Job Description:

The Role:At Sunwing Vacations, we are currently seeking a Group Sales Coordinator to help bring vacation dreams to life. In this role, you will be responsible for providing administrative support to assigned group accounts and sales representatives. This includes creating and modifying bookings and performing various related tasks to ensure prompt and efficient service for group travelers and travel agentsStrong, professional, and friendly communication skills -both written and verbal- are essential to maintain client relationships, encourage repeat business, and generate referrals. Apply now and take your career to new heights with us!The successful candidate will report to the Supervisor, Group Sales Support and will be based in Laval, Montreal.Responsibilities:Process group booking requestsReview quotes against the reservation system and verify pricingReconcile booking filesCollaborate with product pricing, inventory, and costing teams as neededConfirm booking numbers with group sales representatives and transfer bookings for contract and initial invoice issuanceIdentify the group leader on bookings and collect their contact informationFollow up with clients regarding payments and outstanding balances; escalate collection issues to group sales representativesMake booking changes as requested by sales representatives or clientsProcess group seat block allocations and seat selectionsHandle booking cancellations in accordance with contractual policiesPrepare bookings with final rooming listsIssue invoices for booking changes to keep clients informed of reservation status and outstanding balancesUpload electronic documents as requiredValidate and adjust insurance on files when neededResolve duplicate seat selectionsAssign complimentary Elite Plus seats for newlyweds and group leadersFollow up on pending names and dates of birthAttend training sessions organized by management and group sales trainersMaintain up-to-date product knowledge and complete ongoing trainingParticipate in product webinarsOrganize information for quick referenceStay informed of procedural updates and changesAssist with incoming calls as neededMonitor and respond to administrative emailsProvide coverage during group sales representatives’ absencesManage assigned group specifications from start to finishPerform other duties as assignedYour Profile:Minimum of 1 year of administrative and customer service experienceStrong time management skills with the ability to multitask and prioritizeExcellent organizational skills and attention to detailComfortable interacting with clientsStrong verbal and written communication skills (phone and email)Problem-solving abilitiesAbility to work independently and contribute to a positive team environmentProficiency in Microsoft Office; experience with reservation systems is an assetOPC certification required where applicableWhat We Offer:Option to work remotely or in a hybrid modelExcellent travel benefitsComprehensive benefits packageEmployer-matched RRSP programCareer growth opportunitiesFree parkingOpportunities to give back through our social responsibility initiativesSee for yourself: sunwinglife

Job Ident #: 364

Company Details

Sunwing Airlines

27 Fasken Drive
Toronto, Ontario M9W 1K6 Canada
www.sunwing.ca/en/sunwing-airlines

As a multiple award-winning leisure carrier, we offer Canadians more direct flights to the sunny south than any other leisure airline across the country. Our fleet is one of the newest and most fuel-efficient fleets in Canada, comprised of over 40 Bo...

(Job and company information not to be copied, shared, scraped, or otherwise disseminated/distributed without explicit consent of JSfirm, LLC)

Job Info

Location

Laval, Quebec, Canada

Type

Permanent

Company Details

Sunwing Airlines

27 Fasken Drive
Toronto, Ontario M9W 1K6 Canada
www.sunwing.ca/en/sunwing-airlines