MD, Inflight Training and Standards

POSITION PURPOSE:

Oversees flight attendant recruitment/hiring, design and delivery of training programs, leads Inflight standards around policies and procedures and programs supporting the Pursers. Ensures that FAA and other government regulatory and company required training programs and qualifications for flight attendants are effectively maintained. The team administers all Inflight policies and procedures as well as tracks and reports all metrics around required training. This leader is responsible for over 250 permanent and MSS/ special assignment positions along with the operation overseeing hundreds of flight attendants and trainees attending training programs on a daily basis.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Demonstrates the highest level of ethics and integrity
• Leads the delivery of regulatory and non-regulatory training programs for 26,000 plus front line crewmembers, Inflight leadership/MSS, and outside business partners/contractors
• Responsible for an annual $4M Operating Budget along with a special assignment budget around $5M
• Oversees the Skyview 3 and 5 Training complex for Inflight in all aspects from extensive renovation efforts to engage hundreds of team members in the building every day
• Leads the communication and approvals with FAA for all Inflight training programs and qualifications.
• Responsible for the successful delivery of Advanced Qualification Program (AQP) curriculum and the accurate collection of related performance data, learner satisfaction surveys and on-line/web-based (distance learning) courses
• Oversees the recruitment and training of all new hire flight attendant trainees
• Responsible for the selection of training development and delivery leaders, full time and adjunct Instructor/Evaluators, Program Developers, Records Specialists, Recruiters, Purser manager and instructors and support team members
• Responsible for the selection and programs for the Inflight Policy and Procedures team members
• Determines strategic training plan/hiring outlook through close coordination with Finance, Labor Analysis, Workforce Planning, Human Resources/Talent Services, and other planning departments
• Evaluates and documents direct report staff performance in accordance with established regulatory and corporate standards
• Responsible for program, course quality, and effectiveness and partners with other learning organization leaders to benchspan best practices and ensure consistency and accuracy of training content
• Partners with local facility managers and Corporate Real Estate department to secure needed classroom space, training aids space and adequate computer-based training classroom space
• Conducts training needs assessments and formulates recommendations of learning solutions
• Monitors department spending to ensure budgetary goals are met and funding is efficient
• Maintains flight attendant crew qualification and regulatory certification
• Coaches, supports, and leads a centralized call center team on all business objectives

QUALIFICATIONS:

• Undergraduate degree in relevant field or equivalent experience
• 10 years of leadership experience, with a minimum five years of experience managing leaders, preferably in a senior leadership capacity
• Experience with hiring/recruitment practices and general HR knowledge preferred
• Demonstrated superior leadership and management skills, including experience leading and motivating a large workforce and ability to work effectively in a variety of complex situations
• Effective presentation skills, including the proven ability to transfer knowledge in a fast-paced learning environment
• Excellent communication skills, both written and oral

• Believes in and promotes the American Airlines five leadership attributes:
  • Caring – we care about all team members
  • Collaboration – We succeed as a team
  • Development – We build future leaders
  • Results – We drive to be the best
  • Future – We continually challenge the status quo