British Airways Holidays

Our colleagues and customers are at the heart of everything we do.

We’re one of the UK’s leading and most trusted tour operators. We provide holiday packages, hotels, car hire and experiences via ba.com and the British Airways contact centres. From carefully selected hotels to our 24-hour support helpline we take every element of our customers’ holidays seriously.

As part of the British Airways brand we offer the advantages of being part of the UK’s largest airline coupled with all the benefits of being in a smaller company. Our country’s passion, diversity, excellence, creativity and warmth are the same special qualities that make all 340 of us at British Airways Holidays who we are.

British Airways Holidays is a great place to work, but dont just take our word for it. In a recent colleague survey, 91 of our colleagues agreed that people want to work here because of our culture and 94 confirmed we have a vision for the future thats easy to understand and meaningful.

Our business is growing and has ambitious plans, so it’s it a really exciting time to join our team.

About the role

At British Airways Holidays, the safety of our customers is an absolute priority. We want them to create the most precious holiday memories with friends and family and having the highest health and safety standards in our partner hotels is so important to the trust placed in us.

You will be a critical part of this promise we make our customers. You will ensure the safety of our customers is managed by way of global hotel validation visits, incident investigation and the assessing of online safety checklists; responding to findings to ensure British Airways Holidays featured products comply with Health, Fire & Safety standards.

This involves international travel every third week for up to approx. 5 days. You will fly out to a destination to check approximately three hotels a day, conducting safety checks and validating that all standards are met against a predefined checklist. Influencing the hotel partners you meet with on site, to ensure all checks can be carried out and returning on your non travel weeks to write reports, input your findings into our in-house safety system and follow up on any actions that need to be taken by the hotel. It is fast paced where you need to turn around the reports from your checks before you head off on your next trip.

This is a real opportunity for someone from a variety of career backgrounds. You could be already working at a NEBOSH general certificate level, or work in a Health and Safety team and want to move into undertaking the inspections validation visits or have exposure to health and safety in your role and want to take on a dedicated role in a Health and Safety team. The ability to effectively influence others, work independently but still as part of a team, plan your own work, work to tight deadlines and follow strict procedures are a must.

What you will be doing

• Responsible for conducting global on-site validation visits, assessing properties according to pre-defined Health, Fire and Safety criteria and the writing of comprehensive reports to agreed timescales
• Working on reviewing Safety Policies for chain hotels as per the agreed processes and timescales
• Identifying and escalating Health, Fire & Safety defects and reporting them to the correct team
• Carefully monitoring assigned high-risk areas and ensuring hoteliers comply with any restrictions imposed
• Ensuring the prompt turnaround of assigned Coruson/AIR incidents, working with suppliers to address any issues and providing feedback to stakeholders
• Supporting the department by identifying and implementing process improvements
• Reporting into the Health & Safety Lead in a team of Executives, within the wider Health and Safety team

What you will bring

• Proven knowledge and experience of Health, Fire & Safety standards, and processes.
• Ability to undertake extensive global travel
• You need to write reports on your findings, so you need to be articulate and descriptive (ability to be able to describe/write clearly what you have seen) ·
• Ability to work with overseas suppliers
• Strong time management and planning skills
• Open to learning new processes & procedures
• Working under pressure to timescales
• Independent and self-sufficient with the ability to plan your own time and workloads
• Ability to follow instructions on policy and procedure
• Strong influencing and people skills
• Ability to respond to change and adapt accordingly (e.g. when overseas)
• Hold a full UK driving licence, and have the confidence to drive abroad

The following recognised certification would also be beneficial:

• Food Hygiene
• Health & Safety
• Fire Safety Auditing
• Swimming Pool Auditing
• Risk Assessment
• NEBOSH General certificate or working towards it

The salary range for the role is £30,000 to £37,000 per annum (within this range depends on your relevant skills and experience)

Generally, this role works from our offices twice a week, with additional days as needed depending on meetings etc. Office days are co-ordinated so that colleagues in the same team are in the office together to collaborate in person. Mandatory days currently Tuesday/Thursday.

Diversity, equality & inclusion are all important to us. We believe a diverse and inclusive workplace contributes to our sense of wellbeing and belonging, enabling us all to thrive professionally and personally. Equality and equity are important in ensuring that everyone is treated fairly. Our focus is on creating a positive and inclusive working environment for all.

• We aim to be inclusive – everyone feels valued and respected as an individual.
• We aim to ensure equality, and equity-everyone treated fairly as individuals with recognition of unique differences.
• We aim to be diverse – with a mix of colleagues representing our community.

We are advertising this role as full time

Closing date for applications is: 26th January

Please note - we may close this vacancy early if we receive lots of applications or business priorities change.