Customer Contact Centre Agent, Richmond

Job Description:

NOW HIRING!
Customer Contact Centre Agent, Richmond

Customer Contact Centre (CCC) Agents serve as the point of contact for customer requests, concerns, and
questions over the phone, email and chat. Harbour Air CCC Agent will use their extensive knowledge of
Harbour Air products, processes and procedures to provide an efficient, professional, pleasant experience for
customers.

WORK HOURS: Shifts will vary based on operational needs. Shifts will include weekends.
LOCATION: Richmond BC
TERM: Full-Time and Part-Time Temporary, April 2025 – August 2025
DEPARTMENT: Digital & Customer Experience
COMPENSATION AND BENEFITS: Competitive wages and discounts at local restaurants and partner organizations,
staff events and much more!

Responsibilities and Expectations
• Answer inbound calls to arrange flight and scenic tour bookings and respond to general inquiries.
• Continuously deliver professional customer service in a busy, dynamic environment.
• Professionally communicate and operate in a windows environment (Outlook, Excel and Teams).
• Action outbound communications regarding flight disruptions.
• Play an active role in staying current on company products and services.
• Ability to work various shifts, including weekends and evenings.

Qualifications and Assets
• Professional and kind customer service and sales skills.
• Keen eye for detail
• Ability to be an effective, collaborative member of a team.
• Track record of ability to multi-task and prioritize in a fast-paced environment.
• High school diploma required.
• Tourism, business or post-secondary an asset.

ABOUT HARBOUR AIR GROUP
• Launched in 1982, Harbour Air is North America’s largest seaplane airline. With around 500 employees, it flies
more than half a million passengers annually both within BC and to/from Seattle, USA.
• Our people are the backbone of our organization, and we are committed to creating a culture that inspires one
another to achieve extraordinary success. We have regularly been honored as the recipient of numerous awards
including BC’s Top 55 Employers, and Canada’s Most Admired Corporate Cultures.

APPLY NOW: Email your resume and cover letter to jobsharbourair.com quoting 25-10 Customer Contact Centre
Agent, Richmond.

DEADLINE: Open until filled.

We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.

Harbour Air is an equal opportunity employer, we are committed to Diversity and Inclusion and value a diverse
workforce. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse
voices of our employees. It fuels our innovation and connects us closer to our customers and communities we serve.
NOW HIRING!
Customer Contact Centre Agent, Richmond

Harbour Air is committed to developing a barrier-free recruitment process and work environment. Accommodations
in relation to the job selection process are available upon request. If you require any accommodation, please email
jobsharbourair.com and we’ll work with you to meet your accessibility needs.

Job Ident #: 25_10

Company Details

Harbour Air Seaplanes

4760 Inglis Drive
Richmond, British Columbia V7B 1W4 Canada
www.harbourair.com

Launched in 1982, Harbour Air is North America’s largest seaplane airline. With around 500 employees, it flies more than half a million passengers annually both within BC and to/from Seattle, USA. Our people are the backbone of our organization, and...

Benefits:
Competitive wages, training and opportunities for growth, extended medical and dental benefits (for FTR employees), flight perks (including buddy passes and global inter-airline partnerships), discounts at local restaurants and partner organizations, staff events and much more!

Supported Manufacturers:
De Havilland Canada

Supported Models:
DHC-3 Turbine Single Otter, DHC-6 DeHavilland Twin Otter, DHC-2 Beaver, Turbo Beaver, Cessna 172 and 180, Cessna Caravan EX

(Job and company information not to be copied, shared, scraped, or otherwise disseminated/distributed without explicit consent of JSfirm, LLC)

Job Info

Location

Richmond, British Columbia, Canada

Type

Permanent

Company Details

Harbour Air Seaplanes

4760 Inglis Drive
Richmond, British Columbia V7B 1W4 Canada
www.harbourair.com