Customer Care Coordinator

Application deadline: 14.02.2025

Location: Latvia

Type of contract: Permanent

"Our people are the heart of Norwegian.

We embrace a culture of equality, diversity, and inclusion.

Embracing this culture is critical to our business success and makes us stronger together.

Our people have different strengths, experiences, and backgrounds, but all share a passion for our vision; to become the most loved and trusted airline in Europe”.

Are you our new Customer Care Coordinator?

As a Customer Care Coordinator your mission will be to make our customers` experience enjoyable and smooth. You can be on this important mission by working from office or combining office and home. Make Your Smart Move and join us now! This is a great opportunity to continue your career journey in dynamic and exciting aviation industry!

We can offer:

• Employee priced flight tickets.
• Monthly salary starting from 1300 eur gross.
• Health insurance available within the first month of work.
• Monthly food allowance – 40 eur after probation period
• Onboarding training and other opportunities for learning, development and career advancement.
• Dynamic, positive, friendly and exciting place to work in a global expanding organization with multicultural environment.
• Adjusting your working time to your needs as we offer flexible work time within shift framework.
• Full IT equipment and mobile phone and coverage.
• A sit-stand desk in brand new and cosy office in Jaunā Teika, when you would be working in office

You are our ideal candidate if:

• Your English language skills are at least B2 level, both verbal and written.
• You have frontline customer service experience in an airline, airport, a contact centre or similar.
• You have experience working in digital platforms, you quickly grasp new technologies, and you have good computer literacy skills.
• If you are fluent in any Scandinavian language or have experience working with any GDS systems, that would be considered as an advantage.
• You are service minded person, like to communicate with customers and have a positive attitude.
• You have a high degree of flexibility and resilience.
• You are able to perform tasks in a dynamic, high paced environment.
• You take ownership and love to help others by solving problems. You have a Can do attitude and willingness to pitch in with other tasks as needed.
• You don`t mind to work shifts, including weekends, evenings and national holidays.
• You are able to work in a pre-scheduled and structured work environment.

Moreover, you are a perfect candidate if you can recognize yourself in our 4 values:

A Caring Heart - In it together - Courageously Inventive - Passionately Norwegian

In this role you will be responsible for:

• Providing frontline booking assistance for our customers via phone.
• Resolving acute issues related to our customers` travel needs, provide information and help.
• Handling customer claims and feedback in various channels.
• Performing administrative tasks to support business requirements as and when neede

Do you have any questions?

If so, please contact:

Lāsma Vaisjuna

Director Customer Care

Lasma.vaisjunanorwegian.com

Application deadline:14.02.2025

So, what are you waiting for?

If you love the thought of working with us, we urge you to click the Apply Now button to complete our online application. You will need to upload a recent copy of your resume with a cover letter and tell us why you want to join us.

Please note: We can only accept applications that have been submitted through our recruitment system.

We hope to welcome you on board!

Location: Latvia

Travel required: Some travelling must be expected

Application deadline: 14.02.2025

Our Story

The Norwegian group is a leading Nordic aviation company, headquartered at Fornebu outside Oslo, Norway. The company has over 8,900 employees and owns two of the prominent airlines in the Nordics: Norwegian Air Shuttle and Widerøe’s Flyveselskap. Widerøe was acquired by Norwegian in 2024, aiming to facilitate seamless air travel across the two airline’s networks.

Norwegian Air Shuttle, the largest Norwegian airline with around 5,400 employees, operates an extensive route network connecting Nordic countries to key European destinations. In 2023, Norwegian carried over 20 million passengers and maintained a fleet of 87 Boeing 737-800 and 737 MAX 8 aircraft.

Widerøe’s Flyveselskap, Norway’s oldest airline, is Scandinavia’s largest regional carrier. The airline has more than 3,500 employees. Mainly operating the short-runway airports in rural Norway, Widerøe operates several state contract routes (PSO routes) in addition to its own commercial network. In 2023, the airline had 3.3 million passengers and a fleet of 48 aircraft, including 45 Bombardier Dash 8’s and three Embraer E190-E2s. Widerøe Ground Handling provides ground handling services at 41 Norwegian airports.

The Norwegian group has sustainability as a key priority and has committed to significantly reducing carbon emissions from its operations. Among numerous initiatives, the most noteworthy is the investment in production and use of fossil-free aviation fuel (SAF). Norwegian strives to become the sustainable choice for its passengers, actively contributing to the transformation of the aviation industry.