Coordinator, Ticketing

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

• Responsible for being a valuable resource to the frontline representatives by helping with enhancements, defects, and communicating new and updated policies and procedures. Acts as a liaison between corporate initiatives and adapt them to be consumed by the frontline team members.
• The role is a part of the Policy and Procedures Team within Customer Experience Reservations and Contact Centers Organization.

• Supports our corporate initiatives to ensure Contact Center Travel Professionals receive timely information
• Performs tasks using American Airlines applications including Sabre, Ventana ,AACoRN, Ticket Lookup System, Advocate, and ePNR
• Provides frontline team members support through policy and procedures updates and clarifications
• Recommends process improvements to support our frontline teams and customers
• Fosters collaborative relationships with key stakeholders and departments
• Maintains knowledge of industry trends to drive best practices, processes and enhancements
• Performs additional functions to support departmental and corporate objectives as required
• Assist with Ad-Hoc projects such as: Staff-Ops reports, update ACS Calendar, manage RES Open lines meetings and agenda minutes

Minimum Qualifications- Education & Prior Job Experience

• High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

• AA: ACS, Customer Relations, and or Reservations experience

Skills, Licenses & Certifications

• Knowledge of Microsoft Office including Outlook, Word, Excel, PowerPoint, etc.
• Ability to work with minimal supervision
• Ability to work under pressure, prioritize projects, meet all deadlines, balance the big picture with the requisite details and maintain flexibility
• Ability to effectively manage multiple, concurrent projects
• Ability to effectively interact with all levels of employees
• Ability to build strong consensus and achieve results though others
• Excellent decision-making skills

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.