CUSTOMER SALES & SERVICE AGENT I - MUMBAI

Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates tariff fares and actively issue online tickets and sell related products.

Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service.

Highlight to customers the legal requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time.

Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares.

Actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided, thereby increasing revenue and ensuring Emirates success as a market leading airline.

12th Grade or equivalent

Preferrable web chat and social media experience.

Standard Fares and ticketing courses

1+ years experience  

Excellent interpersonal, telephone and customer service skills.

Ability to work in shifts and manage  a busy sales team environment.

PC based skills to operate Windows package including Microsoft Word/ Excel/ E-mail.

Knowledge of contact centre and airline industry procedures and methodology.