Role Introduction
Reports to: Automation Development Lead
This role is responsible for supporting the IT Operation team for workflow automation, log ingestion, auto healing, self service automation within ITSM and related tools
Key Responsibilities
- Support the development under ServiceNow ITOM module
- Design, develop, configure and customize (when necessary) ServiceNow applications and services
- Deliver new functionality across applications
- Support the entire development lifecycle
- Assists the platform administrator with incident resolution
- Work closely with the rest of the team to deliver solution
Requirements
- Degree qualifications (or equivalent education qualifications) in Computer Science, Computer Engineering, or related disciplines
- Minimum 3 years’ solid working experience in IT industry
- Working experience with cloud platform such as AWS, Azure and Alicloud
- Working experience with Java script, Restful API, JSON and XML
- Knowledge on monitoring and log analytic like Elastic or similar product
- Experience with ServiceNow related development is a plus
- Excellent verbal and written communication skills
- Innovation mindset
- Willing to take challenge and learn new technology
- Working experience in Agile and Scrum
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
