• High School Diploma or General Education Development (GED) Diploma
• Three (3) years of customer service, sales, or airline experience, OR one (1) year of JetBlue Customer Experience (CEX) experience
• One (1) year of leadership or Supervision experience, preferably in the Airline industry
• Demonstrate proficiency in reading, writing and speaking English
• Successfully complete JetBlue Airways Inflight Training Program, including Initial Training and Annual Continuous Education Programs
• At least twenty (20) years old
• Vision corrected to 20/20
• Must have the ability to walk comfortably down the aircraft aisle while facing forward, fit quickly through the over wing exit, and sit in the Flight Attendant jumpseat without modification
• Able to lift up to fifty (50) pounds from the floor to above the shoulders
• Able to reach six feet three inches (6’3”) without shoes
• Ability to push and pull moveable carts weighing in excess of 250 pounds
• Must be able to perform safety functions at any given time, including door operation, overhead bin closure, use of galley/pantry carts, CPR, retrieval and use of emergency equipment including manual rafts, etc.
• Available for occasional overnight travel (30%)
• Currently in possession of a U.S. passport or foreign passport with applicable visas to freely enter and exit, without restrictions, to all JetBlue destinations.  All passport holders should have a minimum of twelve (12) months validity remaining at the time of application.
• Travel documents must remain valid throughout all phases of training and employment
• Able to travel for company and/or industry meetings (10%)
• Knowledge of basic computer and electronic tablet devices
• Able to read and comprehend guidance as found in required manuals
• Must be able to adhere to JetBlue Inflight Crewmember Uniform Appearance Standards
• Able to work as a team to deliver the JetBlue Experience
• Able to work varying schedules including reserve duty, weekends, evenings, holidays, and last minute drafting
• Must pass a pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications

• Two (2) years of leadership or Supervision experience, preferably in the Airline industry
• Experience working on company projects or initiatives in the airline industry
• Experience leading flight attendants in another airline

Crewmember Expectations: 

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short-notice
• Able to maintain a professional appearance
• Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System
• Responsible for ensuring crewmembers have requisite training, resources and support to achieve safety objectives
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture; exhibits the JetBlue values of Safety, Caring, Integrity, Passion and Fun
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
• Identify safety and security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
• Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
• Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Work Environment:

• Shared work space, cubicle, aircraft, fast-paced environment
• Shift work, support operations 24 hours per day, 7 days per week
• Irregular operations occasionally cause extended work days and/or require Leadership Flying

Physical Effort: 

• Moderate physical activity required by handling objects up to 50 pounds occasionally and/or up to 20 pounds frequently. Ability to push and pull in excess of 250 pounds (Heavy) 

Compensation:

• The base pay range for this position is between $56,500.00 and $103,100.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.