Station Supervisor

Job Description:

SUMMARY:

The person in this position supervises the daily operational procedures, policies and best practices to enhance the overall safety, profitability, and direction of Cape Air at the particular station.

PRIMARY RESPONSIBILITIES:

Ensure the following:
- Proper planning techniques are used to proactively provide adequate staffing levels for the daily operation. Make available daily station manning/roster sheet
- Supervise the operation and staff during shifts; provide lunch coverage in a timely manner
- Ensure flight departure compliance (on-time performance)
- Ensure flight closure/PDC
- Baggage department and all its duties are being met on a daily basis
- Baggage left behind is being placed in the World Tracer system
- All station, safety and/or security procedures are being met by the employee group
- Quality of check-in procedures is being met to company standards
- Any or all security related responsibilities are being met for each flight and/or pax
- Supplies are always on stock at the station
- All employees are up to date with any or all learning center duties
- Proper frontline employees are well trained and capable of doing the “task at hand
Report operational irregularities to Station Manager
Supervise the operation and staff during shifts; provide lunch coverage in a timely manne
Conduct thorough investigations that lead to the appropriate resolution of an employee problem and/or station issu
Ensure cash report and/or petty cash are being closed/opened correctly. Report any overage/shortage that the employee ha
Communicate in a timely and responsible fashion with Station Manager and staff, and assure and promote staff developmen
Maintain and foster positive business relationships with local airport authorities and agencie
Assist in Customer Service Agent staffing levels and budgeting, as neede
Interview prospective Customer Service employees, as neede
Assist with performance reviews and station performance planning, as needed
Travel to company meetings, as needed
Assure excellent customer service and efficient counter operations during assigned shift
Additional duties as assigned

QUALIFICATIONS:

Previous supervisory or management experience strongly preferred
Must be trained for, fully understand, and able to work Ticket, Operations and Ramp Agents positions at assigned station
Experience in the following areas helpful: budgeting, interviewing, disciplinary action, performance planning, payroll and scheduling
Experience in building and maintaining airport regulatory relationships, required
Ability to enforce policy and procedure, required
Must be able and willing to do short and long haul travel and work non-standard hours especially during special events
Must demonstrate an understanding of the connection between overall mission and daily tasks
Must be a proficient writer have an adequate grasp of English grammar
Excellent communication and excellent customer service skills required
Ability to interact effectively with others
Ability to work independently and adapt to changing work priorities
Must be proficient in Microsoft Word, Office and Excel
Must possess a genuine desire to serve internal and external customers, build relationships and work collaboratively
Able to multi-task in a stressful environment required
Strong customer service and strong oral/written communication skills required
Must meet same basic job qualifications as all station agents:
- Must be at least 18 years old
- Must hold a high school diploma or equivalent
- If location requires any type of driving such as baggage delivery, fueling, etc., applicant must hold and maintain a driver’s license valid in that location
- Must be able to lift up to 70 lbs.
- Basic computer skills required
- Excellent communication and excellent customer service skills required
- Ability to interact effectively with others
- Ability to work independently and adapt to changing work priorities
- Ability to communicate effectively, orally and in writing
- Flexibility of schedule is a must
- This position will often require working nights, weekends and holidays
Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit

Job Ident #: 1984

Company Details

Cape Air

660 Barnstable Road
Hyannis, Massachusetts 02601 USA
www.capeair.com/careers

Our goal is to get you where you want to be as quickly and easily as possible. Since our first flight between Boston and Provincetown in 1989, Cape Air has provided year-round service to some of the most beautiful destinations in the world. Cape Air...

Benefits:
Just a few examples of the benefits we offer include:

Medical & Dental
401K
Disability
Healthclub Discounts
Paid Holidays
Paid Time Away From Work
Reimbursed Volunteer Time
Flexible Spending/Cafeteria Plans
Profit Sharing
Travel Benefits on Cape Air as well as many other airlines!

Supported Manufacturers:
We operate a fleet of Cessna 402s, Britten Norman Islanders, Cessna Caravan Amphibians, and are receiving our first Tecnam P2012 Traveller in Fall 2019.

Supported Models:
Cessna 402, Tecnam P2012 Traveller, Britten Norman Islander

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Job Info

Location

Billings, Montana, United States

Type

Permanent

Company Details

Cape Air

660 Barnstable Road
Hyannis, Massachusetts 02601 USA
www.capeair.com/careers

Medical & Dental
401K
Disability
Healthclub Discounts
Paid Holidays
Paid Time Away From Work
Reimbursed Volunteer Time
Flexible Spending/Cafeteria Plans
Profit Sharing
Travel Benefits on Cape Air as well as many other airlines!