Summary and Objective

The Project Manager is responsible for the planning, coordination, and execution of aircraft Maintenance, Repair, and Overhaul (MRO) projects. This role ensures projects meet quality standards, budgets, and timelines while delivering superior customer experience. The Project Manager acts as the liaison between the internal teams and the customer, providing regular communication, updates, and oversight of the full project lifecycle.

This position requires strong organization, problem-solving, and communication skills, along with the ability to lead cross-functional teams in a fast-paced aviation environment, ensuring compliance with FAA Part 145 regulations and company procedures.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. 

• Develop and manage detailed project plans, including schedules, resources, and budgets.
• Maintain consistent and proactive communication with customers, providing status updates, timelines, and resolution of concerns.
• Collaborate with Maintenance, Materials, Quality Assurance, Interiors, Paint, and Avionics departments to align project execution with customer expectations and organizational goals.
• Monitor day-to-day progress to ensure adherence to timelines, scope, and quality standards.
• Conduct progress meetings and address challenges or roadblocks with Crew Chiefs, Team Leads, and other stakeholders.
• Ensure timely availability of parts and equipment by coordinating with Materials and Procurement.
• Partner with Quality Assurance to ensure all work complies with FAA regulations and internal quality standards.
• Provide timely and accurate project documentation, including work scopes, work orders, budget tracking, and change orders.
• Lead and facilitate customer-facing meetings or calls to present updates, resolve issues, and build lasting relationships.
• Ensure ethical and accurate invoicing in collaboration with the Invoice Specialist and present final invoices to customers.
• Promptly close out projects, including collection of progress payments and post-service customer follow-up.
• Document lessons learned and recommend process improvements for future projects.
• Mentor junior team members and support the professional development of cross-functional teams.

Skills and Abilities:     

• Excellent organizational and time management skills.
• Strong verbal and written communication.
• Ability to work independently and collaboratively across teams.
• Critical thinking and problem-solving under pressure.
• Proficiency in Microsoft Office Suite and project management tools
• Understanding of FAA Part 145 regulations and MRO environments.
• Customer-first mindset with a focus on delivering quality and satisfaction.

Work Environment:

• This role requires working in a fast-paced aviation environment, collaborating with cross-functional teams.
• Work is primarily performed in an office environment, with occasional exposure to hangar conditions.
• Some travel may be required to meet with customers or attend industry-related events.
• Flexibility in schedule may be necessary based on project demands.

Physical Requirements:

• Ability to see and hear clearly 

• Ability to read, comprehend, and speak English clearly 

• Ability to sit, stand, and walk for extended periods 
• Ability to climb, twist, bend, crouch, stoop, kneel, and crawl  

• Ability to regularly lift/move up to 50 pounds 

EEO statement  

flyExclusive does not discriminate based on race, color, religion, sex (including pregnancy, sex stereotyping, gender identity, gender expression or transgender status), national origin, sexual orientation, physical or mental disability, age, protected genetic information, status as a parent, marital status, political affiliation, or retaliation based on prior protected EEO activity. 

Other duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.  

Required education and experience

• High School Diploma or equivalent.
• FAA Airframe and Powerplant (A&P) certification
• Project management certification (e.g., PMP, PRINCE2) is a plus.
• Minimum of 3-5 years of experience in project management within the aviation or MRO industry.
• Strong understanding of aircraft maintenance processes and FAA regulations.
• Proven ability to manage complex, multidisciplinary projects with competing priorities.
• Must be authorized to work lawfully in the United States and provide two forms of Federal Identification.
• Candidates must successfully complete a comprehensive background check prior to employment. This includes verification of previous employment, education, criminal history, and any other relevant information necessary to determine the suitability for the position. 
• This position is classified as a Safety-Sensitive role under Federal Aviation Administration (FAA) regulations and is subject to pre-employment and random drug and alcohol testing in accordance with FAA guidelines 

Preferred education and experience

• Bachelor’s degree in Aviation Management, Business Administration, or a related field (preferred).
• Experience working in aircraft maintenance project management, MRO operations, or related fields.
• Proficiency in Corridor or similar aviation work order management systems.