Uniteds Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Job overview and responsibilities

We are seeking a high-impact Project Manager to join our Digital Technology and Passenger Service System (PSS) PMO. This role is a strategic driver for our application modernization journey, transitioning legacy systems into scalable, resilient, and event-driven cloud-native applications. You will oversee high-stakes projects that leverage modern architectural patterns to ensure high availability for our critical passenger services. You will set-up the processes, teams and communication structures for this program. Beyond traditional tracking, you will orchestrate complex deliveries by exploring and utilizing AI-DLC tools, streamlining CI/CD pipelines and managing intricate cross-domain dependencies to ensure rapid, reliable, and secure software delivery.

• Program governance: Develop a detailed program governance plan to set-up the best practices, streamline existing processes, implement AI-DLC in application development and monitor, track and report program progress at regular interval.

• Planning & Monitoring: Develop detailed project plans to monitor and track progress, specifically analyzing the successful completion of short and long-term goals. Collaborate with US based PMO team on planning and prioritizing the projects.

• Cross-Domain Scope & Dependency Management: Systematically map and manage complex technical and functional interdependencies across various business domains; coordinate integrated timelines and release schedules across shared services and platform teams to eliminate bottlenecks and ensure synchronized delivery.

• Release Governance: Manage the complexities of frequent production releases or migration in a highly available environment, ensuring zero-downtime deployments and robust rollback strategies.

• Risk & RAID Management: Proactively identify technical debt and risks related to data consistency in event-driven systems; maintain rigorous RAID logs to protect project timelines.

• Strategic Reporting: Provide senior leadership with data-driven insights into project health, focusing on DORA metrics (Deployment Frequency, Lead Time for Changes, MTTR, and Change Failure Rate).

• Scope & Budget Management: Assist in defining project scope and objectives involving all relevant stakeholders; manage changes to project scope, schedule, and costs using appropriate verification techniques.

• Resource Management: Ensure resource availability and allocation to maintain technical feasibility.

• Execution & Coordination: Coordinate internal resources and third parties/vendors for the flawless execution of projects.

• Financial Analysis: Meet budgetary objectives and adjust project constraints based on financial analysis.

• Documentation: Develop spreadsheets, diagrams, and process maps to document project needs and progress.

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.

• Bachelor’s degree in computer science, Information Systems or any related field
• 12+ years of overall experience

Project Manager:

• 8+ years direct work experience in a program/project management capacity for Cloud-Native Application Development and Modernization, including all aspects of process development and execution
• Successful program management of multiple medium-large size project(s) with overall team size of 40+ (direct or matrix) and/or a budget of >$1M
• 1+ years of experience in exploring and adapting to the AI-DLC process – Automation and AI-enthusiast
• 3+ years of experience as application developer (any language/tool)
• Proven excellence in managing the change, setting up teams and processes.
• Demonstrated advanced knowledge of managing projects using a Project Management Life Cycle and creating lifecycle deliverables including detailed project, risk, and issue plans to ensure project goals are accomplished
• Demonstrated advanced use of AzureDevOps(ADO)/JIRA, Microsoft Project, Microsoft Office suit Visio, and PPM
• Team Player: working well in a collaborative setting. Ability to elicit cooperation from a wide variety of sources, including upper management, business stakeholders, teammates, and vendors
• Strong written and oral communication skills to appropriate levels within the sponsoring business areas
• Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities

Scrum Master:

• 4+ years of experience as a Scrum Master, Product Owner or Agile Coach
• Deep understanding of common Agile practices and better product envisioning and development practices
• Able to lead and demonstrate value-add principles to a team in a collaborative way and influence employees at all levels
• Experience working on mixed methodology program (Scrum interfacing with Waterfall from a dependency perspective)
• Experience in creating training materials and sharing knowledge at different levels
• Outstanding presentation and communication record (conference presentation, professional community events)
• Assertive - Ensure Agile/Scrum concepts and principles are adhered to, be a voice of reason and authority, make the tough calls and manage conflicts
• Continuous Improvement - Continually honing one’s craft, learning new tools and techniques to manage oneself and a team

Managing with Metrics:

• Able to help leaders & teams define clear metrics and coach them to have a data driven approach for decision making
• Willing and able to quickly gain a high-level understanding of the technical and business domains of the Scrum teams
• Reliable, punctual attendance is an essential function of the position

• Business Administration education in addition to the Bachelors in Technical
• PMP Certification preferred
• CSM/CSPO Certification or PMI-ACP preferred
• Experience working at a Fortune 500 company
• Experience working at a International location other than home country
• Azure Devops, TFS and MS Planner experience is a plus
• Airline Industry experience is highly preferred