Emirates Service Delivery group is comprised of multiple business areas that are fundamental to our overall operations. These areas include Catering, Product, Retail, In-Flight Entertainment and Connectivity, Cabin Crew Management, Cabin Crew Centre of Excellence and Uniform Standards & Development. Each group is filled with passionate people who are experts in their field of work. Our Service Delivery teams play a key role in the success of our business and the growth of our brand!
About the Role:
As a Manager for Culinary Development, you will manage the recipe, dish and menu design process to ensure that Emirates remains at the forefront of trending/innovative global cuisine. Manage a centralised culinary development Centre of Excellence that creates and owns the Emirates recipe bank. In collaboration with key stakeholders and through the effective use of data and customer insights, plan network wide menus that consistently delight our guests. Plan and execute Dubai based, centralised culinary workshops that focuses on the education of dish/menu preparation for the EK network wide inflight & premium class lounge catering partners. Additionally, this role also involves managing EK-owned food and beverage items and developing and managing EK nominated food suppliers.
In this role you will be:
- Accountable for the planning and day to day management of the EK Culinary Centre of Excellence ensuring that annual targets of blue-sky cuisine innovations and individual dish creations are exceeded.
- In collaboration with the Service design team, responsible for supporting the decision making for flight/cabin level meal service standards.
- Accountable for the creation and development of detailed recipes that are conducive to performing optimally in the EK, network wide catering partner facilities.
- Responsible for documenting and version controlling all EK recipes and production methods in the EK owned, catering management system.
- In collaboration with the Regional Catering Management and Business Insights teams, accountable for station level menu planning ensuring customers’ expectations are exceeded.
- Accountable for planning and executing regular Dubai based, global inflight supplier culinary workshops to ensure that the education of individual dish and menu creations are understood and consistently translated around the EK network.
- Accountable for the product development life cycle management of EK owned, category specific, food and beverage items.
- Accountable for developing the EK centralised, nominated food and beverage suppliers to ensure that we can constantly improve our speed to market and efficiency gains.
- Responsible for identifying and developing food and beverage promotional and celebratory initiatives to effectively promote and market EKs award winning offering.
- Responsible for carrying out regular industry benchmarking across all hospitality sectors to ensure that EK remains at the forefront of food and beverage innovation.
