Your main tasks include, among others:

• Overseeing daily airport operations, ensuring service excellence, operational efficiency, safety, and regulatory compliance
• Leading front line operations and coordinating ground handling activities

• Ensuring premium customer service and adherence to service standards
• Monitoring flight operations, special passenger handling, and operational processes
• Managing service providers and driving quality and performance improvements
• Supporting station administration, audits, reporting, invoicing, and cost control
• Promoting safety, security, emergency response readiness, and compliance with operator requirements
• Supervising staff, preparing duty rosters, and supporting training activities when assigned
• Maintaining effective communication with passengers, authorities, suppliers, crew, and internal stakeholders
• Reporting operational irregularities and ensuring timely completion of required reports
• Deputizing the Station Manager as delegated and supporting overall station objectives

The ideal candidate should meet the following requirements:

• High School Diploma or GED is required
• Minimum 2–3 years of professional work experience, including at least 1 year of demonstrated experience in airport ground operations
• Previous leadership or team supervision experience is desired
• Must possess a valid legal work permit for Malaysia
• Strong customer service orientation with a passion for delivering service excellence and maintaining high service standards
• Excellent communication skills with strong command of English (written and spoken) and proficiency in the local Malay language
• Willingness to travel when required
• Must possess a valid drivers license

We kindly request that all applicants submit a CV/Resume and Motivation Letter with their application for this position. Thank you!