The air cargo industry is entering an accelerated phase of change and transformation. From digitalizing the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight spanetplaces, and much more.
As the world’s largest global air cargo carrier, Qatar Airways is leading this change. To support our vision, we are looking for talents – the bold, the imaginative and the change-maker. All of who will support Qatar Airways Cargo’s position as a true leader in the air freight industry.
If you want to make an impact, to grow your experience and to challenge your comfort zone, then join us at Qatar Airways Cargo and be part of our passionate team.
As the business expands, we are pleased to announce an incredibly exciting opportunity to be part of Qatar Airways Cargo’s Global Sales team in Doha as a Global Key Account Manager.
About the role
As the principal direct sales channel for QR Cargo’s most strategic and high-value customers, you will be responsible for building, maintaining, and expanding relationships with a select portfolio of major accounts on a global scale. Based at Head Office, this role is accountable for achieving revenue and volume targets, driving the delivery of strategic account objectives, and ensuring the highest levels of customer satisfaction and business retention. You will represent the full spectrum of company products and services, develop and execute comprehensive account strategies, and act as the primary point of contact for assigned customers. This position plays a critical role in identifying new business opportunities, coordinating cross-functional teams, and ensuring the successful implementation of customer solutions across all regions.
As part of your role, your additional responsibilities will include the following:
- Establish and nurture productive, long-term relationships with key decision-makers and stakeholders within each assigned global account. Serve as the primary relationship custodian, ensuring consistent engagement and alignment with customer needs and business objectives.
- Lead the development and execution of comprehensive Account Plans for each assigned customer, in collaboration with Sales Steering and other relevant teams. These plans should outline mutual performance objectives, spanet share and financial targets, strategic initiatives, and detailed sales activities for a 1–3 year horizon.
- Direct and coordinate the involvement of all relevant company personnel—including Sales Steering, Product, Customer Experience, Sales Support, field sales, and regional teams—to deliver on Account Plan objectives and exceed customer expectations.
- Act as the voice of the customer within the organization, ensuring that customer needs, expectations, and feedback are communicated effectively across all levels. Proactively manage communication flows, escalate issues as needed, and ensure timely resolution of challenges.
- Lead solution development efforts by mobilizing internal resources and expertise to address customer requirements, drive innovation, and deliver tailored solutions. Take a leading role in new business initiatives and ensure the effective onboarding of new accounts.
- Drive customer loyalty and business retention through the application of advanced sales tools, such as customized incentive programs and value-added services. Identify and capitalize on opportunities to grow account revenue and expand the partnership.
- Maintain accurate records of account activities, progress against objectives, and key performance indicators. Regularly review and report on account status, risks, and opportunities to senior management.
- Stay informed of industry trends, competitor activities, and spanet developments. Continuously seek opportunities to enhance account management practices and deliver greater value to both the customer and the organization.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.