Date Posted:

Country:

Location:

Position Role Type:

Field Support Manager, Collins Aerospace - Interiors

• A new career opportunity with the world’s largest Aerospace and Defense technology company;
• Key field support role with Aerospace Interiors;
• Location: Opportunity to work Remotely or Hybrid environment.

Who we are?

At Collins Aerospace, we are dedicated to working on the toughest challenges in global aerospace and defence. We are working side-by-side with our customers and partners to dream, design and deliver solutions that redefine the future of our industry. Every day we imagine ways to make the skies and the spaces we touch smarter, safer and more amazing than ever.

Your role

Reporting to the Regional Manager, the Field Service Manager (FSM) is the primary customer interface for resolution and management of technical issues with a portfolio of customers across the complete suite of Aircraft Interiors components, including Seating, Cabin Products, Safety & Cargo Systems. 

Our Interiors Field Support team is responsible for being the first point of contact for customer technical questions regarding our products.  The team consists of 24 separate field service locations in 17 countries providing on site and remote field services to customers across the complete Interiors portfolio of products.  These teams liaise closely with Account Executives, Business Development, Product Support Engineering, Program Management and Interiors Leadership to deliver world class service and technical support to our customers and are a key differentiator in the value proposition to winning new business.

Key responsibilities will include:

• Primary customer interface responsible for resolution and management of customer technical issues across Interiors business suite; including supervision and/or coordination technicians/ other resources.

• Manages the customer relationship with appropriate maintenance and engineering teams and leadership to ensure issues actively managed and status communicated. 
• Coordinate and communicate with other businesses to ensure a seamless transition of issues to correct points of contact.
• Develops and executes an agreed customer engagement plan for the assigned portfolio of customers.
• Manage the coordination of technical and other support activities including operation, maintenance, troubleshooting, and repair including modification/Service Bulletin, Letters of Commitment implementation of Interiors products.
• Ensures appropriate records and systems are maintained to record work activities.
• Maintain documents and certificates as needed for any job specific certifications (quality or regulatory).
• Investigate, coordinate and respond when necessary to customers regarding product support issues.
• Ensure compliance with requirements for technical, safety and other mandatory training.
• Ensures compliance with company, industry and customer policies and procedures.

Qualifications, skills, attributes and experience

• Bachelor’s degree in relevant field with 8 years of prior relevant aerospace experience; or Advanced Degree in a related field and minimum 5 years’ experience; in absence of a degree, 12 years of relevant experience.
• and the ability to collaborate and work well with others in a professional team environment.
• Demonstrated ability to represent the company as a technical expert at internal and external customer meetings.
• Proven background in aerospace customer facing technical support roles.
• Experience with aircraft interior/cabin products and associated electrical actuation systems.
• Familiarity with Govt Aviation Regulations related to production and maintenance of the aircraft components is highly desirable
• Excellent written and verbal communications skills; demonstrating ability to professionally navigate resolution of complex issues at various levels within an organisation from technicians to senior executives.
• Self-driven to proactively manage customer relationships.
• Demonstrated ability to meet goals to ensure timely and complete delivery of performance objectives.

This position requires the incumbent to undertake travel - domestic and international where required.  Current primary customer locations include Australia domestic airports as well as responsibilities across Oceania including Auckland (NZ), Nadi (Fiji) and Papeete (Tahiti).

To apply: Apply online at our website https://careers.rtx.com/global/en/collins-aerospace, please include your Cover Letter and CV.

This position requires Australian Citizenship and eligibility to be certified compliant with US ITAR technology as and/or government security requirements where deemed necessary.

Privacy Policy and Terms:  Click on this link to read the Policy and Terms.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

Privacy Policy and Terms:

Click on this link to read the Policy and Terms