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Uniteds Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

The Director will be responsible for leading a team that will support in driving the transformation aimed at modernizing and optimizing our Airport Operations and customer service delivery (CSD) units. This role must establish and maintain strong business relationships with both senior and operating level business leaders and be the key interface point of contact with the business. This role will own the program management for key strategic initiatives, including data management, cloud operations and agile transformation strategies. This role will collaborate closely with cross-functional stakeholders to identify opportunities, develop solutions, and deliver results that enhance operational efficiency and improve overall team performance. This role will help set strategy for high visibility/large impact programs, along with partnering strongly with business partners and other DT organizations.

• Strategically lead, develop, and continuously refine multi-year application program strategies for strategic projects, ensuring alignment with corporate objectives and IT goals
• Proactively identify and evaluate new strategic IT capabilities, including tools and processes, to enhance the delivery and performance of the DT Airport Operations and customer service delivery
• Maintain a thorough understanding of business strategy and performance, coupled with an in-depth knowledge of business processes, to drive relevant IT improvements and innovations
• Act as the primary liaison for IT demand prioritization on strategic projects, ensuring effective communication and alignment with business needs and IT resource management
• Advance, assist, and follow through on the resolution of issues related to the delivery of technology solutions

• Communicate strategy, goals, and measurable components to senior IT and Business leadership to drive success and accountability across the organization
• Establish and maintain strong business relationships with senior and operating-level business leaders to effectively deliver business deliverables and technology solutions
• Collaborate with business partners on roles, responsibilities, processes, and continuous improvement initiatives required to deliver new technology solutions effectively
• Develop project governance including status reporting

• Lead and oversee projects to ensure delivery of work requests and projects are within the committed budget, on schedule, and the quality of individual projects meets the overall department performance goals
• Aligning with business partners on delivery success criteria and ensuring technology solutions follow architectural standards software development teams, ensuring security and quality in deployments
• Ownership, management and coordination of the DT Airport Ops and CSD
• Develop business case updates to support overall IT performance metrics, monthly project status reporting, and quarterly resource planning reviews
• Identify needs and secure commitments from internal and external service providers. Integrate project initiatives with other software applications
• Escalate and assist in resolving issues related to technology solution delivery
• Organize and effectively lead monthly operating reviews leveraging lean principles (bowlers, action plans, problem solving) and portfolio reviews focused on product roadmaps and project reviews
• Lead Agile transformation and own Team of Teams / Big Room Planning strategies to ensure cohesive roadmap plans and aligned delivery across DT Airport Ops and CSD Teams
• Own data and cloud delivery and execution in support of products and projects across the DT Airport Ops and CSD
• Ensure reliability and stability of applications within portfolio

• Empower, coach, and develop team members
• Establish department and individual goals, including performance reviews and career and performance plans
• Responsible for developing and maintaining an overall sourcing plan that includes creative sourcing options and alternatives to ensure supply capacities meet work demand, the roles and skills required, and cost objectives
• Assess and recommend improvements to the organizational structure, roles, and responsibilities

What’s needed to succeed (Minimum Qualifications):

• Bachelors degree in Computer science, Supply Chain or related field
• 10+ years of relevant experience
• 7+ years of application development or product ownership
• +5 years of management experience in an IT or leadership-related role Requires advanced technical and business knowledge in software development life cycle, quality assurance, project management, and other related disciplines/processes
• Experience with Agile development
• Experience with cloud delivery
• Experience with REACT, HTML, JavaScript, .net, and document databases required
• In-depth understanding of application development processes, methodologies, and lifecycle management
• Strong program management / execution & delivery skills required
• Solid grasp of business operations and the ability to translate business needs into IT solutions
• Knowledge of financial principles to manage budgets, forecast costs, and deliver cost-effective solutions
• Experience with implementing Agile project delivery
• Ability to develop and present business cases to senior management and stakeholders
• Excellent communication skills to effectively liaise with technical teams and business leaders
• Proficiency in fostering collaborative connections with internal and external partners, vendors, and service providers
• Collaboration skills to work across different groups and foster a team-oriented environment
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

• Master’s degree preferred
• Experience in application development delivery of large-scale projects/programs
• Experience with implementing large scale MRO technology solutions (i.e. IFS, Ultramain, SAP, etc.) in the aerospace industry
• Experience using and applying Lean principles to improve IT operations
• Experience implementing IT solutions in the airline industry a plus
• Experience with cloud delivery

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodationsunited.com to request accommodation.