Role Introduction
Reports to: Assistant Manager Cargo Manager On-Duty
The team at Cargo Service Delivery manage our global cargo services. This includes managing operations and processes and following all local regulations. Our role is to maintain the Cathay Cargo customers’ experience by ensuring their shipments can reach the destination without deviation.
As the Cargo Supervisor, you will be responsible for overseeing and ensuring efficient performance of Cargo Officers, maintain communication with subordinates and Cargo Management, and liaise with service providers for smooth operations.
Key Responsibilities
- Ensure to sufficient resource for daily operations, distribute tasks evenly and adjust as needed
- Maintain the office appliances and equipment are always in good order
- Ensure punctuality, adherence to grooming standards, and provide fair assessments with concrete feedback for Service Leaders and Cargo Officers
- Supervise flight operations to meet company rules and achieve On-Time Performance (OTP)
- Stay knowledgeable about handling procedures including but not limited to hazardous materials, electricity stoppage, bomb threat etc
- Report issues, propose solutions, and handle irregularities
- Monitor service providers’ performance and maintain effective communication for efficient operations
- Ensure compliance with safety regulations, conduct investigations and submit reports promptly
- Assist the Cargo Duty Officer by preparing reports and handling shipment care duties for the Operational Control
Requirements
- Right to work in Hong Kong
- Minimum age of 18
- Tertiary education or equivalent
- Good command of both spoken and written English. Spoken and written Chinese is preferred
- Minimum 3 years of experience in air cargo operations, with experience in freighter load control, ramp/loading and cargo operation would be an advantage
- Strong problem solving, decision making and organizing skill
- Excellent interpersonal and communication skills with the ability to interact with people at all levels
- Proficiency in PC operation
- Flexibility to work on shift schedules (including overnight, weekend, and public holidays)
Benefits
- Being part of a world-class service brand to be proud of
- World-class training and structured career progression path
- A safe and collaborative working environment which embraces a diverse and inclusive culture
- Special allowance(s) is entitled to overnight and public holiday shifts
- Extensive medical coverage & insurance scheme for you and your dependents
- Flexible retirement scheme
- Discounted travel across many airlines for you and your family
Application Deadline: 31 Jan 2025
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
