dnata is one of the world’s largest air and travel services providers; offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 34 countries across six continents. At dnata, we are by your side for the entire travel experience.
As an Aircraft Loading Supervisor you will play a vital role to safely coordinate arrival and departure below wing activities of the aircraft, by leading and briefing loading teams on the handling requirements and ground support activities and ensure alignment with the SLAs, standards operating procedures and highlights any potential handling constraints. Undertakes aircraft pushback operations.
In this role, you will:
• Implements departmental policies, processes, procedures and provides instructions to the team on the day of operations and ensures compliance with the established standards and procedures. z
• Ensures that safety briefings are conducted regularly while intervening when there is risk exposure, role model safe behaviours and follows up on corrective actions.
• Leads team of staff on the day of operations, undertaking all loading and equipment operation activities to safely handle all arrival & departure flights efficiently.
• Coaches staff / team members in order to develop staff competencies, ensuring optimum performance.
• Supervises the turnaround process to ensure availability of resources on time, accurate operating process in line with the safety standards.
• Communicates regularly with team members and service partners to ensure all flights are handled in a timely manner and any problems are overcome efficiently.
• Supervises the loading process to ensure that the aircraft is loaded in line with the load sheet, Loading Instruction Report Form (LIRF) and any related documents for arrival, departure and turnaround flights.
• Coordinates and communicates regularly with Customer Service Team Leaders with regards to boarding status, any passenger offload and figures to ensure that the final load-planning information is updated and accurate.
• Escalates any Ground Services Equipment (GSE) serviceability concerns to the manager on shift.
• Coordinates with cockpit and cabin crew to obtain boarding clearance and fuel figures and ensures that this information is passed to the boarding team and load control.
