Silver Airways currently provides more routes within Florida and to the Bahamas than any other regional airline; as a Cross Utilized Agent (CUA), we need you to be the face of our company by providing our customers a positive impression and travel experience by delivering top-notch service. As a cross-utilized agent, you will perform all the functions of both a customer service agent and a ramp agent; you may be assigned to work either area on any given day. This is a Part-time position.

Day-to-day Responsibilities

Above the Wing

• Check in customers and luggage, sell tickets, make reservations, board flights at the departure gate, and meet arriving flights
• Assist customers with claims for delayed or damaged baggage, respond to customer inquiries, and reconcile ticket sales
• Close out cash drawers/accounting functions and provide general customer assistance

Below the Wing

• Marshal aircraft into parking positions
• Unload baggage and deliver it to baggage claim area, load luggage onto departing flights
• Assist special needs passengers, load/unload carry-on bags, clean aircraft cabins, service aircraft lavatories, connect and disconnect external power generators to the aircraft, board catering supplies, perform security functions, prepare aircraft weight & balance paperwork
• Coordinate with pilots, airline dispatch office, and the customer service department 

Operations Control

• Read documents, follow instructions, learn and understand operations procedures, rules, and regulations and communicate information and instructions verbally or via radio equipment
• Read flight, fueling and payload distribution records to track the number of passengers, pieces of luggage, and amount of fuel to determine the weight and balance of the aircraft
• Receive and communicate information from pilots, ramp crew, gate, dispatch, crew schedulers, and fuelers accurately and timely
• Complete paperwork, daily logs and forms pertaining to procedures of the flight departures/arrivals, and statistical reports on each flight and enter the information into the computer system
• Notify ground crew when flights are in range to allow time to prepare for flight arrival and irregular operations, be aware of hazardous situations and handle emergencies
• Notify ramp agents how to distribute the flight load and order of priority of departure flights and prepare dispatch release forms and collect weather packets
• Coordinate special services needed on aircraft such as servicing lavatories, cabin cleaning, wheelchairs for customers and provides excellent customer service
• Maintain a safe/secure environment in the operations for ground security and assure operations follows security procedures
• Prepare dispatch release form and collect weather packets and arrange fueling for aircraft
• Maintain all required paperwork/form for compliance audits
• Work safely, quickly, while multi-tasking, under stressful situations and as part of a team

Knowledge, Skills, and Abilities

• Must be able to work any shift; including early or late days, nights, weekends, and holidays
• Must be extremely flexible; willing and able to prioritize Silver Airways work schedule
• Must be able to work in a fast paced, deadline driven environment
• Must have professional appearance
• Excellent attendance and punctuality required

Education and Experience

• Minimum 1 year airline or aviation experience preferred
• Must be at be at least 18 years of age
• Valid Driver’s License required
• Must be able to read and write in English

Physical Requirements

• Lifting/Pulling/Pushing: Must be able to lift up to 70 pounds repeatedly
• Must be able to stand for long periods of time
• Working Conditions:  Silver Airways flies in all weather conditions and Cross Utilized Agents are required at times to work during freezing cold and extremely warm temperatures

Silver Airways offers travel benefits with our airline and more!

Silver Airways is an Equal Employment Opportunity employer committed to treating all team members in a fair and equitable manner in all aspects of employment, including, but not limited to: recruitment, selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline and performance management, and termination. Silver Airways prohibits discrimination, harassment, and retaliation that is based on race, color, religion, national origin, gender identity or expression, ancestry or genetic information, veteran status, pregnancy or childbirth-related medical conditions, age, disability or handicap, citizenship status, or any other category or characteristic protected by federal, state or local law. The expectation to treat all team members in manner that is inclusive and free of discrimination is universal. It applies to our leaders, managers, supervisors, team members, vendors, consultants and contractors. EOE/VETERANS/DISABLED