Uniteds Digital Technology team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.
Our Values:
At United Airlines, we believe that inclusion propels innovation and is the foundation of all that we do. Our Shared Purpose: "Connecting people. Uniting the world." drives us to be the best airline for our employees, customers, and everyone we serve, and we can only do that with a truly diverse and inclusive workforce. Our team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation.
With multiple employee-run "Business Resource Group" communities and world-class benefits like health insurance, parental leave, and space available travel, United is truly a one-of-a-kind place to work that will make you feel welcome and accepted. Come join our team and help us make a positive impact on the world.
Job overview and responsibilities
As part of the Contact Centers team, this individual closely work with application teams to build & maintain pipelines to ensure applications running smoothly.
- Proficiency in working with AWS cloud platforms with hands-on experience in services like EC2, S3, SQS,SNS RDS, Lambda, and CloudFormation/terraform.
- Plan for future capacity needs and ensure systems can scale to handle increased traffic or usage.
- Develop and manage configuration scripts for Amazon hosted infrastructure
- Work with the development team and management to ensure high availability
- Experience with site monitoring and log monitoring tools, specifically Datadog/Dynatrace. Build reporting dashboards to assist visibility of cost and stability
- Experience with Docker/Kubernetes
- Understanding of systems, networks and troubleshooting techniques.
- Experience in automated build pipeline Harness, and continuous integration. Source control, branching, & merging using git
- Develop and implement disaster recovery plans to ensure business continuity.
- Continuously improve processes and practices to enhance system reliability and team efficiency
- Demonstrate an innovative mentality by staying aware of new developments within the technology space and present solutions using new technologies to adapt to provide value to business
- Work effectively with onshore and business teams
- Ensure reliability, availability and performance of critical applications.
- Provide support to teams for alarms and outages on an as-needed basis
- Coordinates with DevOps, Problem Management, etc escalations to support monitoring.
- Implement and maintain monitoring and alerting systems to track system health and performance.
- Oversee incident response, root cause analysis, and post-mortem processes to prevent future incidents.
- Communication Skills- The ability to communicate verbally and in writing with all levels of employees and management, speaks and writes clearly and understandably at the right level.
This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.