Warranty Analyst (Full Time)
Department: All Openings, Warranty
POSITION SUMMARY:
Responsible for the analysis of all warranty costs associated with new aircraft as well as new parts. Ensure the Company goals are met with regarding the administration of warranty not only airframe, but from all original equipment manufacture (OEM) products on Company aircraft.
Review and approve all warranty claims involving labor allowances, material (both company manufactured and purchased parts), publication compliance and special credit requests.
Create and Review all warranty reports to include direct costs by aircraft model, serial number, and part number; submit findings to the Manager, Warranty.
Interface with dealer organization, vendors and aircraft owners to explain the warranty policies and procedures of the company.
Support the Customer Service Technical Support organization as needed and on an on-call basis for the 24-7 customer tech line.
Analyze the occurrences of warranty conditions to help correct the problem and reduce warranty costs.
Maintain close liaison with Engineering, Manufacturing, Finance, Procurement, Quality Assurance, Part Sales, Shipping, Production Control, Customer Relations (Technical Support), and Sales and Marketing departments.
Notify Product Refinement when a questionable item has been returned to the field.
Assist in the review/revision process to Piper’s Approved Labor Rate published book.
Track vendor and major OEM warranty costs.
Review dealer accounts with Accounts Payable to ensure correct warranty credits are applied.
Coordinate all aspects of the Material Return Order (MRO) and Parts Return Processes.
Acknowledge orders; generate outbound and print orders periodically throughout the day
Investigate and perform inventory reversals/adjustments.
Maintain Warranty Cores warehouse.
Maintain departmental files and records.
Scrap parts as necessary.
Act as Warranty Supervisor in the absence of the Warranty Supervisor.
Perform other related duties as required.
SUPERVISORY RESPONSIBILITIES:
This job requires no supervisory responsibilities.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND EXPERIENCE:
High School diploma, or general education degree (GED), and minimum of three years Airframe and Powerplant (A&P) mechanic experience required or equivalent education and experience. Pilot license or minimum ground school certificate preferred.
Extensive knowledge of Windows’ based computer programs is necessary to perform the duties in this position.
LANGUAGE SKILLS:
The employee must possess the ability to communicate effectively with all internal and external customers in both written and oral form.
The work environment characteristics described here are representative of those the employee encounters while performing the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently exposed to an office and manufacturing environments and elements such as odor, noise, dust, heat, cold, chemicals, or some element present which makes conditions less desirable than usually found in an office.
Travel and overtime are required when necessary.
SAFETY AND POLICY PRACTICES:
The employee in this job must be knowledgeable in regard to the safety policies and procedures of the Company as described in the Company safety manual. The employee must adhere to all said policies and procedures while supporting the goals and objectives of the organization and recognize the Company’s need to achieve its business objective. Employee is responsible for complying with company hazardous waste disposal procedures.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Work beyond 40 hours per week including mandatory overtime may be required.
American with Disability Act Requirements: External and Internal applicants, as well as position incumbents, must be able to perform the essential position responsibilities as listed in this position description either aided or unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case-by-case basis.
All job requirements listed indicate the minimum level of knowledge, skills and ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees will be required to perform other job-related instructions given by their supervisor, subject to reasonable accommodations.
Piper Aircraft is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, age, national origin, gender, sex, gender identity, gender expression, sexual orientation, veteran status, disability, genetic information, or any other characteristic protected by federal, state or local law.
At this time, Piper Aircraft is not sponsoring employees seeking an immigrant visa (green card) or non-immigrant visa, such as L-1A, L-1B, H-1B, O-1, or TN visas. Applicants must be authorized to work for ANY employer in the U.S
