Specialist, Inflight Training Operations and Delivery

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

• ​​This job is a member of the Flight Service Team within the Customer Experience Division.
• Responsible for overseeing the daily Flight Service Training Operation at both FSU and the Flight Academy which includes training programs for Flight Attendants for Continuing Qualification training, aircraft line training as well and Leave of Absence Requalification training. Also responsible for daily instructor team briefings and managing the many facets of our training operations.

• Leads and manages the daily operational delivery of Flight Service Training
• Frontline point of contact for FAs attending training programs
• Conducts daily shift briefings with team
• Manages daily staffing and coordination with the Training Scheduling Team
• Manages operational disruptions and off schedule operations around training
• Conducts daily checks on all training devices
• Provides strategic operational input with Flight Service Training Leadership
• Maintains and oversees the Instructor Evaluator Handbook
• Works closely with all team members in a positive and professional manner
• Ability to work some weekends and evenings throughout the month

Minimum Qualifications- Education & Prior Job Experience

• ​Bachelors degree or equivalent training/experience
  

Preferred Qualifications- Education & Prior Job Experience

• Knowledge of RES, DECS, and LMS
• Prior instructor experience
• Knowledge of the roles and responsibilities of the Flight Service Training Delivery Team
• Knowledge of flight attendant legalities and contractual obligations for scheduling removals, adjustments and unexpected operational situations
  

Skills, Licenses & Certifications

• Knowledge of MicroSoft Office to include Word, Excel, and Outlook
• Strong work ethic and integrity
• Ability to lead and resolve conflicts within the daily operation
• Ability to support Flight Service Training initiatives
• Ability to problem solve and strong logic skills
• Critical thinking skills
• Ability to multi-task
• Excellent conflict management and resolution skills
• Ability to follow through and complete projects
  

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.