• High School Diploma or General Education Development (GED) Diploma.
• Two (2) years of customer service experience.
• Successful completion of Paisly training once hired.
• Demonstrate proficiency in reading, writing, and speaking English.
• Demonstrate proficiency in reading, writing, and speaking Spanish through a language assessment (Bilingual role only).
• Flexible and able to work at any time, including nights, weekends and holidays.
• Reside in the designated calling area.
• High-speed internet connection (100 MBPS download speed and 50 Mbps upload speed).
• Provide a safe and professional office-work environment, free from background noise and distraction.
• Attend mandatory in-center trainings and meetings.
• Effective problem-solving skills with the ability to work independently to book travel and resolve customer issues efficiently.
• Proven track record of success in sales and customer service, with strong persuasive communication and goal-oriented performance.
• Available for occasional overnight travel (10%).
• Must pass a ten (10) year background check.
• Must be legally eligible to work in the country in which the position is located.
• Authorization to work in the US is required, this position is not eligible for visa sponsorship.

 Preferred Experience and Qualifications

• One (1) year of cruise sales experience.
• One (1) year of experience using iSell or similar cruise booking software.
• Two (2) years of vacation packaging experience.
• Two (2) years of customer service experience.
• Previous reservations/call center experience.
• Ability to work independently and contribute to the development of a growing team environment.
• Excellent verbal (telephone) and written communication skills.
• Excellent organizational skills.
• Effective research skills including the ability to analyze information, make determinations and issue reports in accordance with company guidelines.
• Ability to send and receive email correspondence.
• Ability to initiate searches for miscellaneous travel-related information on the internet.
• Highly motivated self-starter with the ability to multitask.

Crewmember Expectations

• Regular attendance and punctuality.
• Potential need to work flexible hours and be available to respond on short notice.
• Able to maintain a professional appearance.
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft.
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position. 

Equipment

• Computer and other office equipment.

Work Environment

• Shift bid schedule, including nights, weekends, holidays, and overtime.
• Mandatory overtime may be required to cover irregular operations which occasionally cause extended workdays.

Physical Effort

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently (Sedentary).