Join the NetJets TeamNetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offerin
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Service Resolution Specialist, Senior (NJUS)
Job Description:

Join the NetJets Team
NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offering exceptional benefits and growth opportunities.

Purpose of Position
The Service Resolution Specialists role is to provide service facts and insights and encourage continuous improvement to provide exceptional experiences to our Owners. Using data from IJet Case Management system, the SRS finds trends in common cases and works with internal partners to find solutions to those service deviations.

Tasks and Responsibilities
1.Building Relationships to gain insights and anticipate the needs of our company leadership
2.Provide insights and trends to our internal partners to understand what cases impact Owners most using Excel and Tableau
3.Collaborate with internal partners using the insights and trends to prioritize projects and solve common cases that impact the Owner
4.Monitor those projects implemented to ensure it is the right solution and that cases and that impacts to Owners are reducing
5.Encourage internal partners to continue using the new technology or process if it is a viable solution

Education
Bachelor's in Business Management or related field

Certifications and Licenses

Years of Experience
4-6 years of experience

Core Competencies
Adaptability
Collaboration
Curiosity
Service-Oriented
Strives For Positive Results

Knowledge, Skills, Abilities and Other (KSAOs)
-Microsoft Office and PowerPoint
-Business Objects
-Project Management experience

How NetJets Supports You
NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers. NetJets offers benefits so you can LIVEWELL-a comprehensive package to support your Mind, Body, and Life.

Our comprehensive suite of benefits include:
  • Medical, Dental, and Vision
  • Healthcare Advocacy
  • Employee Assistance Program
  • Flexible Spending Accounts
  • Health Savings Account with annual employer contribution
  • Wellness Programs & Discounts
  • Paid Time Off
  • Parental Leave of Absence
  • Life and Accident Insurance
  • Voluntary benefits (financial protection plans)
  • 401(k) plan, with 66 of every dollar you contribute matched by NetJets
  • Short and Long-Term Disability
  • Legal Plan
  • Identity Theft Protection Plans
  • Pet Insurance
  • Family & Caregiving Support
Company Details
NetJets
4111 Bridgeway Ave
Columbus, Ohio 43219 USA
careers.netjets.com/
303 Open Jobs Available
Beginning as the first private jet charter and management company, NetJets has led the industry for 57 years. In 1986, they debuted the revolutionary concept of shared ownership. This allows individuals and companies to buy a share of a private business...

Benefits:
As the worldwide leader in private aviation, NetJets strives to create exceptional experiences—that includes the benefits we offer our teams.

Employees have free coverage for Medical, Dental, and Vision benefits, with access to a vast network of nationwide providers. NetJets strives to LIVEWELL and that means taking care of all aspects of your Mind, Body, and Life through our benefit and discount programs.

Our comprehensive suite of benefits include:
Medical, Dental, and Vision
Healthcare advocacy
Employee Assistance Program
Flexible Spending Accounts
Health Savings Account with employer contribution
Wellness Programs
Paid Time Off
Life and Accident Insurance
Voluntary benefits
Generous 401(k) Retirement Plan company match
Short-Term Disability
Long-Term Disability
Legal Plan
Family support resources
A career at NetJets is the whole (benefits) package.
(Job and company information not to be copied, shared, scraped, or otherwise disseminated/distributed without explicit consent of JSfirm, LLC)
Job Info
Location
Columbus, Ohio, United States
Type
Permanent
Company Details
NetJets
4111 Bridgeway Ave
Columbus, Ohio 43219 USA
careers.netjets.com/
303 Open Jobs Available
Beginning as the first private jet charter and management company, NetJets has led the industry for 57 years. In 1986, they debuted the revolutionary concept of shared ownership. This allows individuals and companies to buy a share of a private business...

Benefits:
As the worldwide leader in private aviation, NetJets strives to create exceptional experiences—that includes the benefits we offer our teams.

Employees have free coverage for Medical, Dental, and Vision benefits, with access to a vast network of nationwide providers. NetJets strives to LIVEWELL and that means taking care of all aspects of your Mind, Body, and Life through our benefit and discount programs.

Our comprehensive suite of benefits include:
Medical, Dental, and Vision
Healthcare advocacy
Employee Assistance Program
Flexible Spending Accounts
Health Savings Account with employer contribution
Wellness Programs
Paid Time Off
Life and Accident Insurance
Voluntary benefits
Generous 401(k) Retirement Plan company match
Short-Term Disability
Long-Term Disability
Legal Plan
Family support resources
A career at NetJets is the whole (benefits) package.

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