Serves as a Senior Technical Analyst for the Technical Operations, Technical Services, Operations Support Staff, and reports to the Operations Support Staff Manager. Provides recommendations and advice on technical issues to Technical Operations Directorate and Technical Operations Leadership throughout the Service Area.
Duties
Provides technical assistance to the Technical Operations Quality Control program. Is a recognized subject matter expert in a specialized area and provides leadership for highly complex and challenging activities under the minimal direction of a manager or executive. Develops new and innovative approaches, methodologies, and techniques to define and direct challenging projects/program/activities.
Applies experience and expert knowledge to conduct functional activities for projects/programs that often require the development of new and innovative approaches. Performs a variety of special troubleshooting, analytical, and investigative support assignments on a continuing basis. Uses strong analytical reasoning to understand requirements to identify and propose approaches to resolve challenging problems or issues that may cross organizational boundaries and impact operations or achievement of strategic objectives.
Applies knowledge of FAAs policies and objectives to identify, define, and organize resources for large projects/programs/work activities. Acquires and allocates resources to accomplish activities within established schedules and budgetary requirements. Assignments involve a variety of complex, technically independent, and interdependent issues and requires a high level of problem solving which may include identifying causal factors and potential solutions. Typical assignments may include providing guidance to less-experienced professionals; leading large project/program teams; defining and developing internal policies and procedures; predicting potential issues and proposing preventive actions. Conducts trends and systems analyses to improve operational performance.
Contacts are internal and external. Often represents the major subdivision and LOB/SO as a principal point of contact to provide advice and guidance on the applications of policies and procedures. Serves as the Point of Contact for internal/external assigned programs that support Technical Operations organizational metrics. Participates on and may lead workgroups that formulate and make recommendations to senior management on major projects, policies, programs and issues. Work typically is reviewed only at completion for success in achieving planned results. Has broad discretion to ensure the alignment of organizational goals and policies and the requirements of the projects and/or other work activities.