JOB DESCRIPTION:

Supporting our Admissions and Recruiting teams at Lift Academy, Admissions Support Specialist responds to customer inquiries (Phone, Text, Online Chat and Email) on pre and post sales contacts. This individual must have superior customer service skills, and the ability to engages with customers in our overall operations to answer questions, discuss programs and resolving any customer service questions.

PRIMARY DUTIES AND RESPONSIBILITIES

• Meets goals and objectives on a daily, weekly, and monthly basis
• Communicates with professionalism and respect in all interactions
• Answering inbound inquiries from customers (Phone, Text, Online Chat and Email) 
• Outbound calls, text, and emails to all inquiries consistently
• Assesses customer needs and proactively provides solutions
• Drives customer retention by delivering superior customer service, thorough product knowledge and ability to diagnose & resolving various questions
• Keeps customers informed and prepared of next steps in the process. 
• Ensures high volume of shows for those looking to complete a tour and interview onsite
• Updates systems with proper notes to ensure others who assist the customer are fully informed of the progress
• Sends reminders and follows up to all customers that are attending any events onsite
• Maintains knowledge of programs, promotions, and procedures through meetings and training.
• Communicates effectively with team members in a fast-paced sales organization

SKILLS

• Customer focused with strong listening skills, ability to demonstrate empathy and build rapport with customers
• Confident, courteous and displays strong interpersonal skills
• Ability to work in a fast-paced office environment with strong attention to detail
• Must be flexible with the ability to adapt to changes quickly
• Ability to work under pressure and excel
• Computer skills including Microsoft Outlook, Word, and Excel

EDUCATION AND EXPERIENCE

• High school diploma required (College degree preferred)
• Minimum of 1 year of customer service experience

EQUAL OPPORTUNITY EMPLOYER, DISABILITY, AND VETERAN ACCOMODATIONS

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.