Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.The successful candidate helps shape the vision of Air Canada Cargo’s digital transformation strategy and plays a key role in the enablement and day-to-day support of digital solutions throughout the Cargo Branch. The Digital Enablement Analyst will be a part of the team that manages all aspects of Cargo digital tools and channels and will be acting as our in-house expert and participate in the design and delivery of such systems and solutions. This role reports to the Senior Manager, Pricing and Distribution.
Responsibilities:Develop and provide internal and external support for all digital tools.Participate in user acceptance tests, user training, pre- and post-implementation activities.Lead with API integration pipeline and customer integration onboarding.Work with various regional stakeholders to capture functional business requirements.Identify and recommend new systems and enhancements, participate in Business Process Improvement & Re-engineering initiatives.Identify trends and opportunities for growth through analysis of complex data sets.Work with Manager, Digital Innovation and liaise with key stakeholders (Commercial teams, Artificial Intelligence & Business Intelligence teams, Revenue Management, Information Technology, etc.) to scope out and deliver new initiatives.Support team’s JIRA dashboard.Proactively analyze data to answer key questions from stakeholders or out of self-initiated curiosity with an eye for what drives business performance, investigating and communicating areas for improvement in efficiency and productivityResearch on available information systems solutions in the spanet and industrys best practice.Collaborate with corporate IT to develop and deliver technical solution for business initiatives.Conduct regular reviews with service providers and branch/corporate stakeholders to ensure cargo digital program success.
QualificationsBachelor’s degree in a relevant field and/or a minimum of five (5) years of pertinent experience (Business Analyst, QA, Application support)Strong systems analysis and solution design skills.Highly organized and able to manage multiple projects or tasksStrong written documentation skillsStrong interpersonal, communication, presentation, and decision-making skillsTransportation/aerospace industry experience and knowledge of digital technology trends are an asset.Result-oriented and proven ability for attention to detail and deadlinesExceptional planning and organizational skillsVery strong analytical skills when dealing with complex data and industry information.High level understanding of API language (XML, JSON)Proficiency with MS Office Suite, including proficient knowledge of Excel, PowerPointExperience with Jira, Confluence, Visio, Microsoft Project and PowerBIMotivated self-starter who can work with minimal direction and supervision.Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
Conditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.
Diversity and InclusionAir Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
