Customer Service Specialist
Lufthansa •
Milan, Italy, International
Position Type: Permanent
Job Description:
Tasks
As a Customer Service Specialist, you will be responsible for the following:
- Operational handling of Customer Service by answering customers’ questions, resolving problems, maintaining customer satisfaction, and providing problem-solving resources
- Handling initial contact from all assigned customers for all daily operational business issues
- Improving customer relationships at the operational level to ensure ongoing development and resolution of queries
- Developing, documenting, and implementing work procedures as directed by the Team Leader
- Managing customer complaints and reporting on a regular basis to the Team Leader
- Monitoring and supporting performance level reporting (KPIs)
- Working with various systems, such as SAP, E-bat, MAX-LRU, etc
- Working according to and supporting the Quality Management System
Requirements
The ideal Candidate should meet the following requirements:
Requirements
- Degree in a relevant field is required
- Proficiency in English and Italian is required
- Good knowledge in Microsoft Office, SAP is required
- Must possess permit to work in Italy
Desirable qualifications
- Previous customer service experience, particularly in the aviation industry, is desirable
Personal competencies
- Assumption of responsibility for own role
- Responsiveness, dynamism, flexibility in caring out assigned tasks
- Attention to quality of work and reliability
- Ability to prioritize activity assigned
- Cooperation skills
- Effective communication at every organizational level
- Service / Customer Orientation
- Building relationship based on trust with internal and external customers
- Problem solving of internal and external customers issues
Company
About Lufthansa Technik Milan S.R.L.
Lufthansa Technik Milan is a fully owned subsidiary of Lufthansa Technik AG specialized in providing a full range of aircraft maintenance services, 24/7 AOG recovery, as well as logistics services. Lufthansa Technik Milan current capability includes Airbus A320 Family, A330, 737NG, 777, 787 and A350. Since September 2010 Lufthansa Technik Milan is approved for A-Checks on A330 and Base Maintenance on A320 Family enabling it to carry out more extensive maintenance work at the Malpensa base like for example engine and APU changes, structural repairs, complex modification, engine washes, air turbine tests, borescope inspections and full engine run-ups amongst other services.
www.lufthansa-technik.com
Job Ident #:
115573
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