We are looking for an Application Support Analyst who reflects the innovative spirit, creative talent, production excellence, and collaborative mindset that has made our team successful and a trusted business partner. In this role you will be responsible for maintaining software applications and ensuring that the applications are available, reliable, and performing at an optimal level. You will be responsible for troubleshooting technical issues, providing user support, and performing routine maintenance tasks.
As SNCs corporate team, we provide the company and its business areas with strategic direction and business support spanning executive management, finance and accounting, operations, human resources, legal, IT, information security, facilities, spaneting, and communications.Responsibilities:
- Maintain a large n-tier production environment, ensuring high availability of mission critical systems.
- Work with the Development Team to deploy, configure, troubleshoot, and maintain custom applications.
- Work with the DevSecOps pipeline to improve integration, delivery, and quality of applications.
- Automate and streamline processes to improve team execution.
- Be a key member of the incident, Change, Availability, Release and Problem Management process to ensure performance, compliance, value and quality.
- Work closely with the line-of-business teams, internal technology teams and external vendors to define, build, deploy, procedures and support of operational readiness.
- Work with technology partners to research and analyze current state system capabilities and define technology solutions, options and recommendations
- Ensure that all internal and external changes are managed and follow the problem and change management process
- Support the software development life cycle of internal systems, facilitating technology to provide timely solutions to the line of business.
- Monitor and identify trends and behaviors in systems support and implement processes and systems to proactively monitor and deal with technical issues to reduce business impact and increase system up-time
- Root-cause complex problems involving multiple parties, networks, hardware and software
- Analyze application data to access performance and uncover problems
- Coordinate resolution with development team and project managers
Must-haves:
- Bachelors Degree in a related field with at least 6 or more years of relevant experience
- Higher education may substitute for relevant experience
- Relevant experience may be considered in lieu of required education
- Knowledge of cloud computing services such as Azure and AWS
- Must include experience with designing, developing, maintaining and troubleshooting enterprise or applications.
- Experience with CI/CD processes and tools for DevSecOps pipeline.
- Familiar with the business processes and procedures necessary to manage and maintain enterprise technologies; should be familiar with Microsoft SQL database concepts and network technologies.
- Must possess an IT background and have a strong understanding of enterprise applications, Windows Server, SQL Server Database setup, configuration and management, and Networking concepts.
- Hands on experience with development technologies such as: SQL, Json, XML, MS Code, DevOps, Rest API, Azure logic Apps, Azure API Management, Office 365 and PowerShell
- Basic understanding of the functions in databases, servers, networking, and software in the cloud
Preferred:
- Programming skills in any language (Java, Python, SQL, PowerShell)
- Knowledge of ASP.NET or open-source frameworks
- Passing the Azure Administrator certification exam conducted by Microsoft
- Ability to run virtual machines on the cloud
- Experience in Kubernetes and Docker for virtualization
- Securing data from unauthorized access
- Expertise in security controls of Microsoft
- Developing scripts to facilitate application enhancements, data monitoring, troubleshooting data issues and creating custom reports.
- Good verbal and written communication skills.
- Excellent analytical, problem solving and interpersonal skills.
- Willingness to learn new technical skills and accommodate evolving technologies.
- Ability to interpret and communicate technical concepts to a non-technical audience.
- Ability to execute multiple work tasks and prioritize work and interacting effectively with a diverse population.
- Ability to work independently and in a team/project-oriented environment. Understanding server technology, virtualization, network and database technology, programming, system and security analysis.
- Broad spectrum of knowledge and experiences including but not limited to hardware, software engineering, enterprise systems management, security, systems and business analysis.
- Map new business needs to vendor system functionality, ensure system availability, security and audit controls and procedures are maintained and followed
Estimated Starting Salary Range: $94,345.12 - $129,724.54. SNC considers several factors when extending job offers, including but not limited to candidates’ key skills, relevant work experience, and education/training/certifications.
SNC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150 match up to 6, life insurance, 3 weeks paid time off, tuition reimbursement, and more.
IMPORTANT NOTICE:
To conform to U.S. Government international trade regulations, applicant must be a U.S. Citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce.Learn more about the background check process for Security Clearances.
SNC is a global leader in aerospace and national security committed to moving the American Dream forward. We’re known and respected for our mission and execution focus, agility, and disruptive and rapid innovation. We provide leading edge technologies and transformative solutions that support our nation’s most critical security needs. If you are mission-focused, thrive in collaborative environments, and want to make our country stronger with state-of-the-art technologies that safeguard freedom, join our team!
As an Equal Opportunity Employer, we welcome our employees to bring their whole selves to their work. SNC is committed to fostering an inclusive, accepting, and diverse environment free of discrimination. Employment decisions are made without regarding to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or other characteristics protected by law. Contributions to SNC come in many shapes and styles, and we believe diversity in our workforce fosters new and greater ways to dream, innovate, and inspire.
