Position Summary
The Analyst Charter Operations, SOC is responsible for executing all charter flights and providing support for the Civil Reserve Air Fleet (CRAF) program. The Analyst will partner with System Operations, Dispatch, Network Planning, Commercial Charter Team, and Crew Planning to determine and evaluate resources that can be used for charter flights. The Analyst will assist with and oversee each charter from contract execution to end of operation ensuring cross-departmental collaboration on utilization of resources for charter flights & CRAF operations.
Essential Responsibilities
- Assist in the development and delivery of training programs in coordination with JetBlue University (JBU) for the On-Board Charter Representatives
- Research and coordinate offline destinations with Ops engineering, Dispatch Support, System Operations Support, and the Director of Operations
- Maintain and update CRAF and charter manuals
- Assist with the integration of recent technology to improve CRAF and charter operations
- Maintain a constant liaison with all internal and external CRAF and charter business partners
- Partner with operational counterparts to develop a plan for CRAF and charter operations
- Brief senior leadership and all applicable departments on upcoming charters and CRAF programs
- Oversee logistics for each charter flight including fueling, crew hotels, ground transportation, security, and maintenance support
- Coordinate all charter contracts with the commercial charter team and JetBlue legal dept.
- Coordinate with the finance department all financial requirements for billing and reconciliation of each charter
- Other duties as assigned
