The Owner Success Representative is an integral member of the Owner Success team, acting as the primary liaison between managed aircraft owners and internal departments. This role is pivotal in ensuring that the expectations of our aircraft owners are consistently met or exceeded. The representative will coordinate the full spectrum of owner requirements, including operations, maintenance, personnel, insurance, and financial documentation, ensuring timely and accurate execution. Success in this role hinges on developing strong internal and external relationships while fostering trust and satisfaction. The Owner Success team operates in a dynamic, fast-paced environment that values collaboration, precision, and innovation.
What you'll be doing:
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Owner Relationship Management
- Serve as the main point of contact for aircraft owners, addressing inquiries, concerns, and requests with professionalism and urgency.
- Develop and maintain strong, trusting relationships with owners and their representatives.
- Provide regular updates on aircraft operations, personnel, and maintenance activities.
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Coordination and Collaboration
- Document and communicate owner requirements, ensuring alignment across Flight Support, Maintenance, and Flight Management teams.
- Act as a liaison between departments to proactively resolve issues and ensure seamless service delivery.
- Coordinate cross-departmental initiatives to enhance owner experience.
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Operational Oversight
- Oversee the onboarding process for new aircraft and ensure systems are set up to support operational excellence.
- Track and manage the execution of contracts, compliance with terms, and related operational requirements.
- Conduct regular audits of maintenance programs, contracts, and budgets to ensure accuracy and efficiency.
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Financial and Administrative Support
- Provide owners with detailed, customized financial statements, including summaries and insights into monthly operational metrics.
- Support accounting teams in preparing, reviewing, and distributing accurate invoices.
- Analyze and present key metrics, such as cost per hour and fleet performance, to owners.
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Process Improvement
- Proactively identify opportunities to streamline processes and enhance owner satisfaction.
- Develop templates and systems for monthly, quarterly, and annual reporting, ensuring transparency and clarity for owners.
To do well in this role, you'll need:
- Effectively work in a highly collaborative in-office environment
- Excellent written and verbal communication abilities
- Well organized with extreme attention to detail
- Ability to thrive in a fast-paced and high-stress environment
- Capacity to build and maintain successful and fruitful internal and external relationships
- A high degree of confidentiality and discretion
- Bachelor's Degree or equivalent work experience
- Some aviation experience is preferred
- Experience of 2+ years with executive/business jets strongly preferred
- Experience of 2+ years in sales and/or owner services and/or customer services
- Solid ability to use standard Microsoft Office productivity software
- Familiarity with flight operations software a plus, preferably JetInsight
BenefitsSilver Air is an incredible place to work, and we invest a significant amount of time and energy into creating and maintaining a world-class company culture. The specific benefits/perks we offer are continually evolving but currently include:
- Fully paid for Health Insurance coverage for you and your family
- Generous personal development and employee assistance programs
- 5 matching 401k/Roth
- Top-of-the-line equipment (Microsoft, Dell, Lenovo, etc.)
- Cell phone allowance
- Flexible leadership team
- Travel insurance
- Pet insurance
- Competitive salary
- Lucrative commission structure
About Silver Air Private Jets
Company Culture:
Silver Air Private Jets is driven to be the best in our industry – to change our industry by creating an environment where our team members can be their absolute best individually and collectively. We've built a culture based on core values like Drive, Own It, Respect, and Discipline. Silver Air fosters an environment of safety-first flight operations and service-first client relations. We believe our people are our greatest asset, and we encourage contribution and collaboration.
